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Frequently Asked Questions

  • What is Safes parental control app?

    Safes is a next-generation parental control app developed by SternX technologies, which is more comprehensive than any similar product. Many of our developers are parents themselves, so we understand the urge to keep children’s online activities safe and secure!

  • What does Safes do and offer?

    Safes was created to keep children from unacceptable online material and provide parents with an easy yet smart way to protect their kids.
    Nobody can watch over their loved ones every single moment, but Safes allows you to protect your children even when you’re not with them!
    There are many ways you can keep your children safe. Visit our Features page to view all of them.

  • Why is Safes the best app to keep children safe?

    Our developers have thought about everything so that parents have the least worries whenever their child is not by their side.
    We made sure to choose from the best developers and use the most advanced technology when we created this app.
    Safes is constantly being updated, so if there are better ways of keeping children safe, we’ll know about it!
    Also, we are always looking forward to hearing from you! If you have a question or need support, we will happily offer you our best services.

  • What makes Safes stand out from other parental control apps?

    Many parental control apps have been created to this day and have worked to some extent. But Safes was developed by parents, for parents. We have studied tirelessly, consulted many parents and asked them about their worries to ensure we have covered all areas regarding online monitoring.
    Children have lots of needs, and it is not easy to keep an eye on them all the time. But with Safes, you can at least be at ease regarding your child’s app and web activities.

  • How can I download the parent app of Safes on my phone?

    If you use an Android device, head to the Google Play store and search for Safes in the search toolbar. If you have a device that runs on iOS, you can get the app in the same manner from App Store.

  • What platforms does Safes support?

    Safes currently runs on Android, iOS, Windows and macOS.

  • Does Safes run on Android devices?

    Yes, and it does so perfectly!
    Just download Safes (for Parent) for Android from the Google Play store, and we’ll tell you what to do next here.

    Note: Our Parent app runs on Android and iOS, but Safes Child runs only on iOS.
    For the Child app, get the iOS version and simply pair your child's device with yours using a QR code or pair code.

  • Does Safes have an iOS app?

    Of course! Our app is there for you to download at App Store.
    After downloading the app, you can click here to see how it works!
    Note: Our Parent app runs on Android and iOS, but Safes for Child runs only on iOS.

  • What should I do if I don’t find my answer in the user guide and FAQs?

    You can go to our Contact page to leave an e-mail. We will get back to you as soon as possible!
    Another way is to contact one of our operators for technical or any other support by using the messenger on your screen's right side.

  • Are me and my children’s private data secure?

    Safes guarantees the 100% security of your and your children’s data.
    We respect your privacy and private data. Sternx Full Disk Encryption encrypts system disks, partitions and entire drives to ensure that everything stored on each iOS or tablet is locked down and secure, protecting you against data loss or theft.

  • Are my paying and credit card information safe?

    Completely. All transactions, including payments, cards, info, etc., are encrypted by AES-256. Also, Safes uses End-to-end encryption to ensure secure communication and prevent third parties from accessing data.

  • Is Safes easy to use?

    Pretty much! Even though it is powered by next-generation technology, Safes is easy to use.
    You are always busy as a parent. Kids constantly engage in one activity or another. That is why Safes was created as a parent and child-friendly app so that it would take a minimum amount of your time.
    However, we understand you might have some questions. Feel free to visit our User Guide page or leave an email here. Our specialists will get back to you in no time!

  • How much does it cost to use Safes?

    You can try Safes for free and start monitoring you kids’ online activities!
    We also have different premium plans, with more advanced features.

  • Can I talk to other parents who also use Safes?

    Yes, you can! There is a community of parents just like you, who worry about online dangers for their kids in our forum.

  • How do I get in touch with other parents using Safes?

    There is a community of parents just like you, who worry about online dangers for their kids. You can share experiences and engage in discussions via Safes community, where you can chat with other parents.

  • How many languages does Safes support?

    Our app and website are in English, German, French, Arabic, Spanish, and Italian.

  • In order to use Safes, do I have to jailbreak/root my child’s phone?

    No. Safes runs perfectly on an Android or iPhone. Our application does not go against and invalidate any warranty or terms of service.

  • Is Safes available outside Germany?

    Yes, you can use Safes everywhere!

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