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Frequently Asked Questions

How do I get started with Safes?
Step 1: Download the app for your iPhone, Android, or any other device.
Step 2: Launch it.
Step 3: Sign up using a valid email address and create a PIN
I can’t remember my PIN. What should I do?
Tap on “Forgot PIN?”
We will email you the recovery instructions.
How can I change the email I have signed up with?
Once you sign up with an e-mail, you can’t change it anymore.
I received the notification “Password too weak”. What is a strong password?
A good and strong password increases your own security and does not allow your child to access Safes for parents. Password must be at least eight characters to be accepted. A combination of uppercase and lowercase letters, numbers and special symbols also helps increase the security of your password.
How do I pair my device with that of my child?
You can either enter the pairing code given to you into your child’s device or use the child’s device to scan the QR Code that appears on yours.
Can my child uninstall Safes?
No. Safes will remain on your child’s phone as long as you want it to.
My child knows my password (PIN). What should I do?
To prevent your child from accessing Safes on your device, you should change your PIN as soon as possible. Go to Profile > Security > Change PIN code.
What does “Server connection error” mean?
We use the fastest servers, but sometimes, even the best servers might encounter a problem. Just try again a few moments later. If you keep seeing this message, contact us.

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